Cancellation & Refund Policy

1. Introduction

At DKK CREATIVE, we strive to provide high-quality digital services tailored to your business needs. This Cancellation & Refund Policy explains the terms regarding advance payments, cancellations, and refunds for all our services. By availing of our services, you agree to comply with this policy.

2. Advance Payment & Non-Refundable Policy
 

• All advance payments are non-refundable.

• Once an advance is received, work will begin based on your requirements, and the amount paid will not be returned under any circumstances, even if the project is canceled midway.
   

3. Full Payment & Website Launch
 

• If the website or service is delivered or goes live, and the remaining payment is not completed within the agreed timeframe, DKK CREATIVE reserves the right to:

  • Unpublish or close the website/service, or

  • Display a notice on the live website/service requesting payment clearance.

• Any payments already made will remain non-refundable.
   

4. Cancellation by Client
 

• Clients may request cancellation before work begins, but advance payments will not be refunded.

• After work has started, any cancellation will not be eligible for a refund, as resources and time are already committed.
   

5. Cancellation by DKK CREATIVE
 

• DKK CREATIVE reserves the right to cancel or suspend a project if:

  • The client fails to provide required content or feedback in a timely manner.

  • The client fails to complete payments as agreed.

  • Any terms of service or project agreement are violated.

• In such cases, payments made up to that point will not be refunded.
   

6. Extra Services & Add-Ons
 

• Any additional services, features, or packages purchased are also non-refundable once work begins.

• Requests for modifications or cancellations of add-ons will follow the same policy as the main service.
   

7. AI Chat Services
 

• AI chat usage is provided free up to the monthly limit.

• If you cancel or stop using AI chat services, unused free responses are non-refundable.

• Any paid add-ons for extra AI chat usage are non-refundable.
   

8. Final Note
 

• By making payments or availing services from DKK CREATIVE, you acknowledge and agree to this Cancellation & Refund Policy.

• It is your responsibility to review this policy before making payments. DKK CREATIVE will not be responsible if clients fail to read or understand the terms.